Lizzie has something most agents do not have: compassion. Lizzie has stayed with me throughout this entire dreadful experience and has been a steadfast helping hand & rock.
I wanted to make sure you weren't in the ER or admitted". She called me back several times thereafter to check up on me, later that day & again the following day, ". Initially, she encouraged me to hang up & call an ambulance due to chest pains. She stayed on the phone with me until I was able to control my breathing & regain some composure. She basically held my hand through the entire ordeal. I cannot find the words to express my gratitude to this young woman. And then the world was set right again and I had the good fortune to speak with Lizeth (Lizzie) Huicochea. I called customer service again & waited another 10-15 mins for agent. First I thought I was experiencing a major cardiac episode, chest pains & shortness of breath, which then evolved to a stroke, dizzie & spots in front of my eyes.
old, this was a catastrophic event for me as my income is purely SS benefits. Unfortunately, we had ended the call before I knew that.
It took close to 30 minutes to finally get into my accounts which were empty. At approximately 9:15 am, 7/13 I was able to speak to a rep. (That could definitely be improved!) Decided to wait until following morning & call again. I was unable to access my accounts online on the 12th (probably due to hackers changing password) I called customer service & was 27th in que. On July 13, 2022, 12:17 am my checking & saving accounts were hacked & emptied.
0 kommentar(er)
